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Does the insurer pay the bank or the beneficiary when the policy is established to cover a mortgage?

If the insured assigned the benefit to the mortgage lender, Triple-S Vida will request a debt certificate from the bank and pay the balance owed to the lender up to the amount of the insurance. If there’s still any remainder of the policy benefit after this, the insurer will pay it directly to the person last designated by the beneficiary.

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Important Information for our Insureds

Due to our annual employee meeting, some of our Triple S Vida offices will have special hours. We want to inform you about the following changes:


Monday, February 16:

  • The Call Center will offer service from 8:00 a.m - 1:00 p,m. o The following offices will be closed: Central Office, Ponce, Yauco, San Germán, Mayagüez, San Sebastián, Isabela, and Arecibo.

Tuesday, February 17:

  • The following offices will be closed: San Juan, Manatí, Barranquitas, Vega Alta, Bayamón, Caguas, Coamo, Juana Díaz, Carolina, San Lorenzo, Guayama, Patillas, Canóvanas, Humacao, Gurabo, and Fajardo.